Visitor
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3 Messages
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
Visitor
•
3 Messages
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
XfinityAirelle
Official Employee
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3.2K Messages
9 days ago
Hi there! Thanks for reaching out, we know how frustrating that “Access Denied” message can be.
Since you’ve already reinstalled the app and restarted your phone, let’s try a couple other things that commonly cause this:
First, make sure you don’t have a VPN, iCloud Private Relay, or any privacy/ad-blocking apps turned on. Even if you’re not actively using them, they can still interfere with login and trigger that error.
Next, try switching networks completely. If you’re on WiFi, turn it off and try logging in using cellular data, or connect to a different WiFi network. This helps rule out anything being blocked on your current network.
If you’re on an iPhone, also double check Settings > Apple ID > iCloud > Private Relay and make sure that’s turned off temporarily.
If possible, try logging in through a mobile browser (instead of the app) at xfinity.com to see if that works. That helps confirm whether it’s app-specific or something broader.
If you’re still getting the same error after that, let us know what device you’re using and what network you’re on, and we’ll keep digging with you 👍
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