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user_5501260
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9 Messages

10/15/2026 2:19 PM

A rendering error occurred: Cannot read properties of null (reading 'fields').

I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.

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8 hours ago

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user_7yiqvj

Visitor

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3 Messages

2 days ago

Also having the exact same issue, tried phone browser, desktop, and the app. What is going on?

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XfinityJanelle

Official Employee

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2.5K Messages

@user_7yiqvj  Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience with the Xfinity Rewards. We are aware of a known issue and it is currently being worked on. At this time there is not a ETA. Some customers have mentioned in other posts that incognito mode or VPN has allowed to them to view them. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 hours ago

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user_7yiqvj

Visitor

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3 Messages

I've tried incognito and that did not work for me. Is there going to be any kind of compensation for missed rewards? I logged on when the gift card was redeemable still but was prevented by your system from claiming it ...

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9 hours ago

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XfinityBrianH

Official Employee

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2.6K Messages

 

user_7yiqvj Thanks for giving that a try, can you please try clearing your browser's cache and cookies and let me know if you see the same issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 hours ago

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user_7yiqvj

Visitor

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3 Messages

Yeah, I already did that as well.

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9 hours ago

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XfinityDemetrise

Official Employee

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590 Messages

Sounds like I may need to take a closer look at your account.  Please follow the steps below to send a direct message. 

 

 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

0

user_5yrajc

Visitor

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1 Message

2 days ago

I've been having this issue for over a week now. To add insult, @XfinityBrianH why do you keep spouting the same instruction to send a direct message that don't work? I have no "Direct Message" button in the top right of my page and per your instruction to visit the guidelines page my option in my settings to "Opt Out from Direct Messaging" was and is already unchecked.

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XfinityDemetrise

Official Employee

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590 Messages

 

user_5yrajc We have to invite you to direct message in order to discuss your personal account.  We cannot view your personal account or discuss those details about what we see without you going into direct message.  There may be an issue with your account if you don't see the options with the steps listed below. 
 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 hours ago

0

braveit1

Visitor

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1 Message

2 days ago

Having the same issue for the last 3 weeks.  The backdoor trick is also not working.

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user_wm04hp

Visitor

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2 Messages

2 days ago

Tried uninstalling the app, deleted cache on the phone, tried four different browsers, even in private mode, tried my desktop - all the same- "A rendering error occurred: Cannot read properties of null (reading 'fields')."

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user_apovhm

Visitor

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1 Message

2 days ago

I also started getting the, "A rendering error occurred: Cannot read properties of null (reading 'fields')."

I noticed yesterday when I tried to redeem benefits.

What I do know is that it's a problem on the Xfinity server side (API), not on the customer end.

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user_wm04hp

Visitor

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2 Messages

1 day ago

It's been over a week now and they haven't fixed it, so I don't think they've admitted that it's actually the API or anything else. At this point, they're just ignoring us

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