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user_5501260
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9 Messages

10/15/2026 2:19 PM

A rendering error occurred: Cannot read properties of null (reading 'fields').

I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.

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4 hours ago

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Cailindubh22

Visitor

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10 Messages

7 days ago

Having same issue trying to access today's rewards

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XfinityBrianH

Official Employee

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2.6K Messages

 

Cailindubh22  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

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5 days ago

0

Cailindubh22

Visitor

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10 Messages

The issue has not resolved. I'm not sure why a direct message is necessary since multiple people are reporting the exact same issue. 

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4 days ago

0

XfinityMelinda

Official Employee

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449 Messages

@Cailindubh22, you’re absolutely right, and I appreciate you pointing that out. Since this is a known issue affecting multiple customers, there isn’t a need to move the conversation to private messaging at this time. We are aware of the issue with the membership site and are working toward a resolution. We appreciate your patience while this is being addressed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

0

Cailindubh22

Visitor

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10 Messages

Still not working......

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2 days ago

0

XfinityKassie

Official Employee

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2.8K Messages

 

Cailindubh22 Thank you for update. I'm happy to help you get your account linked to the ticket. Please send us a Direct Message with your name and service address. 
 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_9uo49y

Visitor

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4 Messages

7 days ago

Same. It's frustrating.

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XfinityThomasA

Official Employee

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4K Messages

 

user_9uo49y - I completely understand how frustrating this must be. We’re aware of the error and are working to get the site functioning properly as quickly as possible. We truly appreciate your patience while we work toward a resolution.


- XfinityThomasA

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_5501260

Visitor

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9 Messages

7 days ago

I have been talking through X with Customer Service and so far the issue is still unresolved.

Waiting for more info from their side as my cellphone and laptop are working fine and this is a Xfinity issue.

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XfinityKassie

Official Employee

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2.8K Messages

 

@user_5501260 Good morning! Thank you for reaching out to our Xfinity Forums Team regarding the membership site. I can see how this would be super frustrating. We are ware of the error, and we are working as quickly as possible to get the site working properly. Thank you for hanging in there with us while we work on the resolution. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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XfinityGabriel

Official Employee

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3.6K Messages

 

Hi there! I just wanted to check in with you today to see if you are still getting that error. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 days ago

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Jaime-Lynn

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2 Messages

Yes, same issues.  Even logging in from different locations.

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4 days ago

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user_qpcl3o

Visitor

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1 Message

Same problem,  not matter what I try to log in on. 

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5 hours ago

0

Smallville0628

Visitor

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4 Messages

7 days ago

Same issue too sadly 

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user_pjefaw

Visitor

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1 Message

6 days ago

Issue is persisting for me as well, rendering error on mobile app and browser as well as 2 different PCs.

1

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XfinityKei

Official Employee

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2.9K Messages

@user_pjefawOur apologies for the inconvenience this has caused you. We are still working to update and resolve the website issues. We appreciate your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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user_it3qtb

Visitor

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2 Messages

5 days ago

Having the same issue accessing membership benefits.

This is the error, i have tried two different devices and three different browsers.

A rendering error occurred: Cannot read properties of null (reading 'fields').

1

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XfinityAlfonso

Official Employee

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3K Messages

Thank you so much for adding your voice to the conversation here via our Forums user_it3qtb. We are currently in the process of identifying individuals affected by this issue for further research. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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user_5501260

Visitor

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9 Messages

3 days ago

I have not received any new feedback from Xfinity yet, do you have any news today?

3

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XfinityFrank

Official Employee

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2.7K Messages

@user_5501260, we have no updates to share today. Have you cleared cache and cookies and tried to see if you are able to access?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

0

user_5501260

Visitor

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9 Messages

yes and same issue over and over

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3 days ago

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XfinityPaula

Official Employee

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2.4K Messages

 

user_5501260 I'm sorry it's still ongoing. I know you are working with our peers through X, but my team can help out as well. Would you please send us a direct message with your name, service address, and username or email address you use to access your Xfinity account please? 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 days ago

0

user_9uo49y

Visitor

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4 Messages

3 days ago

Is anyone beginning to think that it's maybe only affecting those of us that take advantage of our weekly benefits? How can it be an issue entirely with the Xfinity web site when clearly so many others were able to access the benefits page in order to make the gift card and movie no longer available. Is this a kind of "back off" to give others a chance to claim the benefits? Whatever it is, I'm very confused why it hasn't been remedied yet. It's been FIVE days now.

And yes Xfinity, I know, send a direct message. I've done that and never received a response. 

This comment has been converted into a post

1

XfinityChristy

Official Employee

 • 

3.2K Messages

 

user_9uo49y I'm sorry you're still experiencing this error and missed the opportunity to claim the movie reward. We'd like to take a closer look and see what's causing the issue. I see we responded via Direct Message yesterday, but let's give it another try. Please send us a Direct Message with your full name and service address using the steps below. Once received, we'll review the account, gather details about the error, and determine whether further escalation is needed.
 
How to Send Us a Direct Message:
  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

0

user_5501260

Visitor

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9 Messages

2 days ago

Another day, a no solution. Do you have any news today?

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user_it3qtb

Visitor

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2 Messages

Crickets, xfinity doesn't seem to be worried about it.

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2 days ago

user_5501260

Visitor

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9 Messages

1 day ago

Tomorrow it is the next week rewards and none of us will have any of them (as long as this is not working). Therefore, it will be 2 weeks of not having the rewards as we used to.

0

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user_q42ss2

Visitor

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1 Message

1 day ago

Not working on my end either

0

Cailindubh22

Visitor

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10 Messages

19 hours ago

six and a half days and error has not resolved. If I miss out on an Amazon reward tomorrow, my head will explode.

and yes, I'll tried multiple browsers, and computers and the app, and cleared the caches, and uninstalled and reinstalled the app. 

0

user_9uo49y

Visitor

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4 Messages

6 hours ago

Another week of rewards we're missing out on 😭 The error remains. 

(edited)

0

user_ec8fbb

Visitor

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2 Messages

6 hours ago

I have the same error, three weeks in a row now

0

user_5501260

Visitor

 • 

9 Messages

5 hours ago

Someone on another page figured out a backdoor for this and it worked -

Open first this link - https://www.xfinity.com/membership#faq

and then search for "Go to my redeemed benefits" and then click there.

Then, it will show you all your previous redeemed benefits.

After that, click on the arrow to your left "Back" in the website and that will take you to your benefits. It worked for me a moment ago.

Now, this does not solve the main issue of using this website anywhere (app, cellphone, laptop) as it used to be. But, it works as a short-term solution.

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