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user_5501260
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5 Messages

10/15/2026 2:19 PM

A rendering error occurred: Cannot read properties of null (reading 'fields').

I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.

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4 hours ago

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Cailindubh22

Visitor

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9 Messages

6 days ago

Having same issue trying to access today's rewards

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user_9uo49y

Visitor

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2 Messages

6 days ago

Same. It's frustrating.

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XfinityThomasA

Official Employee

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4K Messages

 

user_9uo49y - I completely understand how frustrating this must be. We’re aware of the error and are working to get the site functioning properly as quickly as possible. We truly appreciate your patience while we work toward a resolution.


- XfinityThomasA

 

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4 days ago

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user_5501260

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5 Messages

6 days ago

I have been talking through X with Customer Service and so far the issue is still unresolved.

Waiting for more info from their side as my cellphone and laptop are working fine and this is a Xfinity issue.

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XfinityKassie

Official Employee

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2.8K Messages

 

@user_5501260 Good morning! Thank you for reaching out to our Xfinity Forums Team regarding the membership site. I can see how this would be super frustrating. We are ware of the error, and we are working as quickly as possible to get the site working properly. Thank you for hanging in there with us while we work on the resolution. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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XfinityGabriel

Official Employee

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3.6K Messages

 

Hi there! I just wanted to check in with you today to see if you are still getting that error. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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Jaime-Lynn

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2 Messages

Yes, same issues.  Even logging in from different locations.

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2 days ago

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Smallville0628

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3 Messages

5 days ago

Same issue too sadly 

0

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user_pjefaw

Visitor

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1 Message

5 days ago

Issue is persisting for me as well, rendering error on mobile app and browser as well as 2 different PCs.

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XfinityKei

Official Employee

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2.9K Messages

@user_pjefawOur apologies for the inconvenience this has caused you. We are still working to update and resolve the website issues. We appreciate your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_it3qtb

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2 Messages

3 days ago

Having the same issue accessing membership benefits.

This is the error, i have tried two different devices and three different browsers.

A rendering error occurred: Cannot read properties of null (reading 'fields').

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XfinityAlfonso

Official Employee

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2.9K Messages

Thank you so much for adding your voice to the conversation here via our Forums user_it3qtb. We are currently in the process of identifying individuals affected by this issue for further research. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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user_5501260

Visitor

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5 Messages

2 days ago

I have not received any new feedback from Xfinity yet, do you have any news today?

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XfinityFrank

Official Employee

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2.7K Messages

@user_5501260, we have no updates to share today. Have you cleared cache and cookies and tried to see if you are able to access?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_5501260

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5 Messages

yes and same issue over and over

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2 days ago

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XfinityPaula

Official Employee

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2.4K Messages

 

user_5501260 I'm sorry it's still ongoing. I know you are working with our peers through X, but my team can help out as well. Would you please send us a direct message with your name, service address, and username or email address you use to access your Xfinity account please? 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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user_9uo49y

Visitor

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2 Messages

2 days ago

Is anyone beginning to think that it's maybe only affecting those of us that take advantage of our weekly benefits? How can it be an issue entirely with the Xfinity web site when clearly so many others were able to access the benefits page in order to make the gift card and movie no longer available. Is this a kind of "back off" to give others a chance to claim the benefits? Whatever it is, I'm very confused why it hasn't been remedied yet. It's been FIVE days now.

And yes Xfinity, I know, send a direct message. I've done that and never received a response. 

1

XfinityChristy

Official Employee

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3.2K Messages

 

user_9uo49y I'm sorry you're still experiencing this error and missed the opportunity to claim the movie reward. We'd like to take a closer look and see what's causing the issue. I see we responded via Direct Message yesterday, but let's give it another try. Please send us a Direct Message with your full name and service address using the steps below. Once received, we'll review the account, gather details about the error, and determine whether further escalation is needed.
 
How to Send Us a Direct Message:
  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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user_5501260

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5 Messages

19 hours ago

Another day, a no solution. Do you have any news today?

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user_it3qtb

Visitor

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2 Messages

Crickets, xfinity doesn't seem to be worried about it.

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4 hours ago

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