Youtube NFL Sunday Ticket Compatability

When I opened the Youtube App through my Xfinity Cable Box it asked if I had a subscription to NFL Sunday Ticket through Youtube, because my current box is not compatible, but I accidentally closed out of this dialogue, and now I can't find away to access it in order to upgrade my box to whatever is needed to be compatible.

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XfinityJon

Official Employee

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614 Messages

1 month ago

Hey there user_w0t7v5. When you close out of the app and re-open it, does it launch the upgrade again?

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user_w0t7v5

Visitor

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3 Messages

No, when it asked if I had NFL Sunday ticket I had clicked no, and now anytime I close YouTube and open again it doesn’t ask me again. I also tried signing out of YouTubec closing it, opening it and signing in and then closing and opening again but it has not asked me again if I have NFL Sunday Ticket.

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1 month ago

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XfinityJon

Official Employee

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614 Messages

Are you able to try and search NFL Sunday Ticket by any chance?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_w0t7v5

Visitor

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3 Messages

When I search on Xfinity it doesn’t really come up with anything relevant, I guess because there aren’t any live games happening yet. When I go on YouTube through the cable box I can get to the NFL page through my subscription and see old videos, but I am just concerned I won’t be able to use the multi-view during the season when multiple games are on if my cable box is not compatible.

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1 month ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

@user_w0t7v5

Thanks for clarifying , I do apologize for any inconvenience, you can always go to the local Xfinity store and pick up a new upgrade box so you can use the Multiview option

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_3baf5d

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2 Messages

I received the same message to upgrade to a new box. I do use the multi-view feature in NFL Sunday Ticket so I assume it's fine to keep using my XG1-A box to stream individual games. Is that correct?

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1 month ago

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user_w0t7v5

Youtube NFL Sunday Ticket Compatability

XfinityJon

user_w0t7v5

XfinityJon

user_w0t7v5

XfinityOrlandoM

user_3baf5d

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