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Monday, December 30th, 2024 8:22 PM

xumo box is not working

Starting this morning, my xumo box will is no longer working for any of my apps except xfinity live.  youtube TV is giving me an application error, amazon prime and netflix are frozen.  was there a reset done and how do i get my box to work with all of my apps?

Official Employee

 • 

1.5K Messages

3 days ago

@user_ajy2o2

 

Thanks for reaching out to us, I would not be happy if my streaming box was not allowing to use any of my apps that are available on the xumo streaming box.

 

This link https://www.xfinity.com/support/articles/common-xumo-error-codes has great information for any error codes you may be receiving,

 

Another way to troubleshoot your streaming box is to start off by unplugging the power cord from the back of the box for 30 seconds and also unplugging the power cord from the back of the cable modem for 30 seconds.

 

Plug them both back in and see if that gives you access to all your apps https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

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