Visitor
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1 Message
XRE-10000
I am trying to update to my flex boxes and I am getting an error of XRE-10000. How can I resolve this? Been on hold for 20 minutes.
Visitor
•
1 Message
I am trying to update to my flex boxes and I am getting an error of XRE-10000. How can I resolve this? Been on hold for 20 minutes.
CCChelseaA
Problem Solver
•
637 Messages
2 years ago
Hello there!
Thank you for reaching out to our team within our community!
We appreciate you providing that XRE-10000 error, as that helps us identify the issue, tremendously!
This particular error generally means that the devices may have been disabled or that there is something such as a pending account change, package change, or equipment shipment or change that may be interfering.
Please join us in a direct message that includes your first and last name, and full-service address following the steps outlined below, and we'll dive right in to get this squared away!
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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