Visitor
•
5 Messages
XRE-06027
All my recordings stopped and won’t continue. Now when I try to record something I get the error XRE-06027. After over an hour of Xfinity chat I finally get a hold of someone who says there isn’t a problem. They continue searching and apparently I’m the only one having this issue. They said engineers will look at this and if I personally don’t see a resolution to check back in a few days. What in the world kind of tech support is this?
user_645827
Visitor
•
1 Message
3 years ago
You are NOT the only one with this issue. We have been receiving the same error, and rebooted everything before we spoke with Tech Support. They rebooted everything again and said to allow up to 6 hours for everything to come back online. The app tried to troubleshoot the problem but stated I had to be a customer to troubleshoot an issue.
6
user_07bd2b
Visitor
•
2 Messages
3 years ago
I am getting the same error and nothing will record. I've been on the phone with 'support' who is useless. They have had me unplug and replug my box in (which by the way is NEW) and sent 'reset' messages to the box. Now he wants to escalate and wait 2 hours to get a response. Utterly ridiculous. Beyond frustrated at the lack of support an knowledge these people on the phone have.
0
0