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Shapoonie
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Contributor

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135 Messages

Friday, February 17th, 2023 3:11 PM

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xre-06026 error on DVR recording

I get error code xre-06026 when I try to play a recording. When I try to stream it I get error code (Error TVAPP-00381).  The program is Bluegreen Vacations Duel 1 at DAYTONA.  Did a system refresh and synced the DVR and still have the same issue.  Can this be fixed?

Question

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Updated 

2 years ago

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CCErika

Problem Solver

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339 Messages

2 years ago

Hey there, @Shapoonie

 

By any chance, have either of you attempted to reboot your TV box(es) or modem to see if this restores all of your recordings and settings? This can actually be done manually, please see below for the instructions.

 

Reboot your TV box:

  1. Press the A button on your Voice Remote to open the Help menu.
  2. Select Restart.
  3. Select Restart again to confirm.
  4. Wait a few moments for the system to reboot.

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Shapoonie

Contributor

 • 

135 Messages

2 years ago

I did a DVR sync and system refresh.  There is only one recording that has this issue, not having issues with other recordings 

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CCTimothyA

Problem Solver

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785 Messages

Thank you for letting us know. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Messager" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

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