XRE-03121

@MikeB39A​   Forgot to say I already did. It’s on xfinity side so will need their help. 

Hey there, user_b07331! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with box, it certainly is not what we want. I appreciate you sharing the details of what troubleshooting steps you have completed, and let's take a look into the account together. Can you please send us a DM?

Please send us a direct message with your full name, business name, full address, and phone number.
 • Click "Sign In" if necessary
 • Click the "
Direct Message icon” 
(upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Hello @user_uutobn, thank you for taking the time to reach out on social media. I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today. Troubleshooting can also be done through the My Account App or online at https://www.xfinity.com/support/tv#troubleshooting.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message