XRE-03121 error on my boxes since 6/21/2025

impossible to speak to a real person. Impossible to get a ticket open.

ridiculous.

Responses

XfinityDilary

Official Employee

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2.3K Messages

19 days ago

Ubedyn I'm sorry to hear you're experiencing issues with your boxes. This is not the experience we would like you to have and I'd like to help troubleshoot. Have you tried rebooting the box manually or through the Xfinity App? Did you check the coaxial connection on both ends to make sure it's tight?

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Ubedyn

Visitor

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3 Messages

@XfinityDilary

of course i have rebooted my entire network and all boxes. The wireless stb will not work. Maybe place that error code in Einstein and see what it means.

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19 days ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

Ubedyn We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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19 days ago

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X1

Ubedyn

XRE-03121 error on my boxes since 6/21/2025

XfinityDilary

Ubedyn

XfinityBenjaminM

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