Visitor

 • 

2 Messages

Friday, July 25th, 2025

XRE-03121 error on HBO channels only

Hi,

I am getting a XRE-03121 error code on the HBO channels only. These channels are part of my X1 TV package. 

Oldest First
Selected Oldest First

Official Employee

 • 

136 Messages

1 month ago

I do understand how this can become a huge inconvenience. Have you been able to get your HBO channel back up and running?

Visitor

 • 

2 Messages

Yes, this has been resolved. Thank you. 

Official Employee

 • 

1.7K Messages

user_td3fs No problem at all, while we have you are there any additional questions or concerns that we can look into for you today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here