Visitor

 • 

2 Messages

Friday, July 25th, 2025 10:34 PM

Closed

XRE-03121 error on HBO channels only

Hi,

I am getting a XRE-03121 error code on the HBO channels only. These channels are part of my X1 TV package. 

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Official Employee

 • 

823 Messages

11 months ago

I do understand how this can become a huge inconvenience. Have you been able to get your HBO channel back up and running?

Visitor

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2 Messages

Yes, this has been resolved. Thank you. 

Official Employee

 • 

2.2K Messages

user_td3fs No problem at all, while we have you are there any additional questions or concerns that we can look into for you today?

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