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user_6ziz5d
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Wednesday, February 25th, 2026 4:39 AM

Xre-03062

This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package. 

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8 hours ago

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XfinityThomasA

Official Employee

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3.3K Messages

20 hours ago

 

user_6ziz5d - Hello, and thank you for joining the Xfinity Forums community. I’m really sorry you’re seeing that XRE error code — I know that would have me reaching out for help too. Let’s work through this together and get things back up and running.

Here are a few steps that usually clear this type of error:

Power cycle your TV Box by unplugging it for about 30 seconds and then plugging it back in.
Check all coaxial cables to make sure nothing is loose or unplugged.
Restart the TV Box using your voice remote by saying: “Restart TV Box.”

Please let me know how these steps go. Let's take a closer look at your plan and review options together. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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user_6ziz5d

Visitor

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7 Messages

8 hours ago

This I issue has started again. The rep got me working for two days then back to this issue. I did a totally reboot several times. I’m paying too much to Xfinity to have this issue continues.

Note: This comment was created from a merged conversation originally titled Xfinity support

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XfinityEricB

Official Employee

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3.1K Messages

 

user_6ziz5d That certainly isn't an issue we want to keep occuring, and we are happy to help get this resolved once and for all for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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user_6ziz5d

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8 hours ago

Userid 6ziz5d replied to my first message. My name is [Edited: "Personal Information"] and I’m the account holder on this account. My [Edited: "Personal Information"]  

this issue with error code xre03062 has reappeared again since two days ago. 
thanks 

Note: This comment was created from a merged conversation originally titled Xfinity support

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XfinityEricB

Official Employee

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3.1K Messages

Nice to meet you[Edited: "Personal Information"] , and thanks for the service address to locate your account with us! I'll need a time sensitive security code of 15 minutes to allow me full access to your account please. I can send the code to either the phone or email listed on your account profile at this time. Which option works best for you to get the code to provide me here?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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user_6ziz5d

Visitor

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7 Messages

8 hours ago

Send a text[Edited: "Personal Information"]

Note: This comment was created from a merged conversation originally titled Error

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