XRE-03062 XRE-03121 XRE-03097 Error Code Series Then Pixelation Then Black Screen

Hello and thank you for visiting our forums for help with your TV! Are you still experiencing these errors? 

If so, since you have tried the troubleshooting steps we would have tried first, I do recommend you sending us a direct message with your full name, service address and please include if this is on all TVs or only one (if this applies) Is this on all channels? Live and Xfinity OnDemand as well? 

Thank you! 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it