Visitor
•
1 Message
XRE-03056
We have had this code (among others but primarily this one) for six days. We have done our own system refreshes and device restarts. We have also had Xfinity do remote refreshes. We have had a technician no-show, and then finally show up only to call in a remote refresh. Every time, we get a few hours of service before the code appears and we have to start over. I’ve requested a replacement box, only to be discouraged, told a remote refresh is the solution, and that technicians nor local stores have a 4K DVR in stock. I have been a customer for 15 years and pay a fortune. I’ve never had such a terrible experience with this company.
CCDaniel
Problem Solver
•
606 Messages
2 years ago
Good evening. Thank you for reaching out to us over our secure chat. I’m sorry to hear that you’re having issues with your TV service. This is not the experience we want for you. I can only imagine how frustrating this must be for you. Not to worry you’re in the right place we’re Xfinity experts. I’m here to assist you help to get you back up and running.
First, I will need to get some basic info then I will send a code to fully verify and allow me to fully access your account. Please provide your full name and the full service address? -DanielC
0
0