XRE-03056 with the same channel all the time

@XfinityBiancaB 

MSNBC

Does it happen at a specific time every day? How many times per day does it happen?

It happens every day multiple times. Usually I watch tv after 8pm only so I am not sure if it happen at day too

Ah okay @user_063a6c, so it sounds like nothing is happening at a specific time or during a particular timeframe. Do you ever notice issues with the internet connection when this happens? Have you already check the connections to see if the coaxial cable is unkinked and unbent? Are the connections at either end snug, but not super tight? Is there a splitter on the line inside? Do you see any damage, fraying or corrosion on connections?

If the connections look good, please send us a direct message using the instructions below so that we can run some diagnostics and possibly send a signal to the CableCard inside the device, if needed. 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://comca.st/37vwLyh

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3jEBMdu for an example.