Frequent Visitor
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19 Messages
xre-03007
So I have an x1 box that I just hooked up after having it sit in the box for a few months.
It booted, updated, I named the device and then it goes to an xre-03007 error. I’ve worked with techs via chat and phone and after numerous restarts etc I’m at the same spot.
Anything I can try / do?
The account is current and always has been.
The My Account app can see the box and restart it.
Thanks!
It booted, updated, I named the device and then it goes to an xre-03007 error. I’ve worked with techs via chat and phone and after numerous restarts etc I’m at the same spot.
Anything I can try / do?
The account is current and always has been.
The My Account app can see the box and restart it.
Thanks!
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
7 m ago
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ComcastAmira
Official Employee
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2.3K Messages
7 m ago
Hello @RossBiddle, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and sorry to hear about the error you're running into. I hope the very supportive information CCAndrew provided was helpful. Please let us know if we can be of any further assistance with this. We're here to help!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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