Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
The concern is not "Home Security Devices And Equipment" help related................................. Topic moved here to the proper help section for assistance.
Hello, @user_rizt1h. Thanks for posting on our community forums. Typically, this error indicates a disconnection on the box signal. A reboot usually fixes it. Did you manually reboot the box or use our Xfinity App already?
BruceW
Gold Problem Solver
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25.9K Messages
10 months ago
Please see https://www.xfinity.com/support/articles/xre-02022
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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105.9K Messages
10 months ago
The concern is not "Home Security Devices And Equipment" help related................................. Topic moved here to the proper help section for assistance.
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XfinityDilary
Official Employee
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1.7K Messages
10 months ago
Hello, @user_rizt1h. Thanks for posting on our community forums. Typically, this error indicates a disconnection on the box signal. A reboot usually fixes it. Did you manually reboot the box or use our Xfinity App already?
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