xre-00303

I'm trying to help a resident connect their new box for their spare bedroom.

we got the box connected to outlet and tv,

get to the point where it as if we still want to use voice (no, the resident is very hard of hearing)

got to the point where it ask us for verification and we selected another method and inputted our account and phone number.

Received the message

"Let's try that again. Sorry we're having some trouble. Try again. XRE-00303"

The Try again button will not respond, have to power cycle the box.

Get to the "want to use voice" prompt, say no again and receive the same message

"Let's try that again. Sorry we're having some trouble. Try again. XRE-00303"

Did this approximately 3 more times over the next 15 minutes.

Is the problem on our end or Comcast / Xfinity??

Responses

U

user_b195b0

Visitor

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24 Messages

2 years ago

Issue resolved, apparently it was on comcast end. Was able to get it hooked up this afternoon.

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Hey there, @user_b195b0! Thank you for reaching out to us on behalf of a resident in need. I'm very glad to hear that the issue was resolved! Did you simply just try it again yesterday and not have any trouble? Don't forget that our customers can always troubleshoot service concerns through My Account (online or with the app) which will allow them to send refresh/reset signals to various pieces of equipment if necessary. Of course, our team is always here to support you however we can too :) Feel free to create a new post if any other questions or concerns arise, and I hope you're having a great weekend!

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2 years ago

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user_b195b0

xre-00303

user_b195b0

XfinitySara

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