XRE-00250

Aggravated beyond limit.

While trying to launch Paramount a prompt popped up on TV saying a new box was going to be sent to my address. The box arrived but would not work saying "Device needs to be activated" No amount of work from phone agent(s) could get it activated so they escalated it. A full day later they got it up and running and it has worked fine until about 12 days later when I returned the old box to Xfinity store. Get back home to find my "new" box is no longer working and says "Device needs to be activated".  On phone with agent who could not get it activated and said the representative at the store accidentally disabled both the old and new boxes. He tried for over an hour but had to escalate the event and said someone would call me back within one more hour. 3 hours later I called them back as no call had come in from them. Then went thru the same insane process of unplugging, checking cables, blah blah blah. She could not get it activated either but said she had "GOOD NEWS" for me. She could have a tech out to my house in 48 hours. So maybe by Thursday evening I will have television again.