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user_v2q2z9
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Monday, November 20th, 2023 5:59 AM

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XRE-00002

5 days  now since I’ve been without tv. I keep getting the same XRE-00002 message. Two techs came and installed  all new equipment and still the same problem. Xfinity stream also not pulling my channels. I was told it’s a nationwide issue. When will this be resolved?

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Updated 

11 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

1 year ago

@user_v2q2z9 thank you so much for your patience while you wait. Our engineers are aware of this issue and are working on a resolution. At this time, we do not have an ETA for this resolution. 

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user_t50tin

1 Message

11 months ago

I’m having the same issue. Is this still not resolved?

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XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Good evening @user_t50tin, and thank you for letting us know that you were also experiencing this issue. Are you still experiencing the XRE-00002 error code? Are you experiencing it on all channels or specific channels?

 

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11 months ago

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