rabe96's profile

Frequent Visitor

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10 Messages

Monday, December 12th, 2022 11:05 PM

Closed

XRE-00002

Did a system refresh on the 8th to try and resolve missing schedule recordings. Upon restart received XRE-00002 error. Phone support scheduled a tech to visit on the 14th as they decided it was do to wiring problems. I explained my internet was fine so I thought wiring was fine. Took dvr and tv outside and connected directly to the cable coming from the ped. Same error. Went to Xfinity store and picked up a different dvr. After set up was complete received the same error. Phone support verified new dvr had shown up and should be working. Went and got another dvr. Same problem. I don’t think the tech will be able to fix this problem. I think there is a problem with my account. Anyone have a suggestion? Thanks

Official Employee

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2K Messages

2 years ago

@rabe96 Hello! Thank you for reaching out to us here on our Community Forums page. We are very sorry that this error does not seem to go away even after trying different equipment. Can you please send us a Private Message with your full name and address? We can certainly take a closer look to see what might be causing this to happen. Here are some instructions on how to send us a PM in case you need them:

 

Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

 

We look forward to speaking to you there.

Frequent Visitor

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10 Messages

2 years ago

If anyone is checking this post because they are having the same problem Comcast says they are working on it. From my understanding it is a nationwide problem. 

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