Ben26's profile

New Poster

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1 Message

Tue, Jan 7, 2020 6:00 PM

XRE-00002 New TV Box

I just got a new TV Box and it is giving me this code. I ha e reset it and unplugged the coax cord from my router and plugged it in the the TV Box and still have the same problem. Do I need a new TV Box or what could the problem be?

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Rustyben

Expert

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24.1K Messages

2 y ago


@Ben26 wrote:
I just got a new TV Box and it is giving me this code. I ha e reset it and unplugged the coax cord from my router and plugged it in the the TV Box and still have the same problem. Do I need a new TV Box or what could the problem be?

call 800-comcast and select billing. ask the agent to check your activation date for the account and that should fix the problem based on other threads on the forum.

New Poster

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1 Message

1 y ago

Not' Working
Rustyben

Expert

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24.1K Messages

1 y ago


@Jime14 wrote:
Not' Working

follow the directions just above your reply.

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