Ben26's profile

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Tue, Jan 7, 2020 6:00 PM

XRE-00002 New TV Box

I just got a new TV Box and it is giving me this code. I ha e reset it and unplugged the coax cord from my router and plugged it in the the TV Box and still have the same problem. Do I need a new TV Box or what could the problem be?

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Rustyben

Expert

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24K Messages

1 y ago


@Ben26 wrote:
I just got a new TV Box and it is giving me this code. I ha e reset it and unplugged the coax cord from my router and plugged it in the the TV Box and still have the same problem. Do I need a new TV Box or what could the problem be?

call 800-comcast and select billing. ask the agent to check your activation date for the account and that should fix the problem based on other threads on the forum.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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1 Message

1 y ago

Not' Working
Rustyben

Expert

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24K Messages

1 y ago


@Jime14 wrote:
Not' Working

follow the directions just above your reply.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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