XRE 250

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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@Pkelleher2 wrote:
We swapped out our standard box for a new X1 box. We get an XRE 00250 error and message that tells us to reset.
1 week later, 3 hours on the phone a 2 hour tech visit and 2 hours on the chat line. ( first phone tech was condescending and arrogant said my HDMI cable or Samsung TV was defective. Still had old box & it worked.
Still see same error. Last chat & tech said it had been escalated, but no calll back, no e mail.

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According to this article:

https://www.xfinity.com/support/articles/x1-errorcode-xre-00250-this-device-needs-to-be-activated-before-we-can-continue

The device is not activated so it may not be on your account yet. Contact the Billing Dept to resolve the issue.

Hi @Pkelleher2, and thank you for coming to the Xfinity Forum to let us know about the error code you're receiving on your new box. I'm sorry you're having a hard time getting this resolved. If you haven't had this resolved, you've come to the best place to get assistance.

Can you send a private message with your first and last name and the numbers associated with your address? To send a message, click on my name, "ComcastChe," then click send a message.