XRE 03121

I’m getting error code 03121. I’ve ensured connection is tight and restarted several times. We were away for a few months, but continued to pay our Comcast bills. Do I need a new box or what? I’m not able to watch anything.

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U

user_idfzml

Visitor

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3 Messages

2 days ago

I've also done a system refresh

(edited)

1

0

XfinityEricB

Official Employee

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2.2K Messages

user_idfzml Thanks for reaching out to us about your error when trying to watch your content. I would be happy to assist with getting this issue fixed for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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X1

user_idfzml

XRE 03121

user_idfzml

XfinityEricB

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