Hello, @user_39b772. I appreciate you making us aware of this error XRE 03121 you're getting even after completing a power cycle. I would be more than happy to help resolve this issue so you can begin enjoying your cable service. Have you by any chance used the Xfinity app to reset the cable box?
Hello user_sbtohh have you attempted to manage your seasonal hold through this link? https://comcastseasonal.com/
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
•
2K Messages
3 months ago
Hello, @user_39b772. I appreciate you making us aware of this error XRE 03121 you're getting even after completing a power cycle. I would be more than happy to help resolve this issue so you can begin enjoying your cable service. Have you by any chance used the Xfinity app to reset the cable box?
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