Skip to main content

    Support

    Offers

laplabs's profile
laplabs
1st Reply
1st Topic
1st Like

New Poster

 • 

5 Messages

Tuesday, January 4th, 2022 4:19 AM

Closed

XRE 03090 message

All of the sudden for the past 2 days the smaller box in our bedroom is having issues with an error message xre 03090. It just randomly Skip's channels and will not have the guide screen come up or anything or just goes blank or freezes. Then says Channel temporarily unavailable , wait while Channel reloads , XRE 03056. Then just switches to some random Channel, All kinds of funky stuff 

Question

 • 

Updated 

3 years ago

 • Edited

4.7K

1

XfinityMichaelC

Administrator

 • 

4.2K Messages

3 years ago

Greetings, @laplabs! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you're having issues with the cable box in the bedroom. Normally XRE as to do with the way the box is communicating to our backend servers. Do you by chance have any issues with your internet, or does that seem to be working fine?

2

0

laplabs

New Poster

 • 

5 Messages

@XfinityMichaelC no issues with my internet or anything like that. And no problems with the main box in the living room. Then went back to working okay yesterday. Then today back to not working again

3 years ago

0

XfinityMichaelC

Administrator

 • 

4.2K Messages

Thank you for that information, @laplabs. I would like to take a closer look into this and see if we can spot the issue. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here