Visitor
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36 Messages
Xre 03059
Have cable and have been without channels all day. It allows me to c the guide but when I click on any channel it says xre 03059. Have done every reboot possible. Comcast can not come for a week and I am a Diamond member and have been with them over 30 years
user_2a9b63
Visitor
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36 Messages
1 day ago
As soon as I get a refund from being without tv for a week I will switch to utubetv
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XfinityJeffB
Official Employee
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483 Messages
5 hours ago
Hello user_2a9b63, thank you for your post here in our Xfinity Community forum. I am sorry to hear you are having issues, and I would like to assist you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
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