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AlexAllen
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8 Messages

Fri, Oct 2, 2020 8:00 PM

XRE - 03007 - Internet works, but TV says "pending activation."

I recently moved to a new house. I activated the internet just fine, but the TV box (PX022ANM) says:

 

Let's get your entertainment back up and running.

XRE - 03007

 

- My account says "Everything looks good!" but also says "Equipment status unavailable" for the TV.

 

- When I click Restart TV Box, it says "This feature is only available to Xfinity TV customers."

 

- When I try to view my plan, it says "Looks like you already have an order in the works" which has been the case for about ten days now.

 

I don't have any outstanding bills, and I have restarted the box multiple times.

 

I have already looked through this article with no luck: https://www.xfinity.com/support/articles/x1-errorcode-xre-03007-stb-is-in-suspended-mode

Responses

Accepted Solution

AlexAllen

Frequent Visitor

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8 Messages

7 m ago

Okay, this was resolved by basically closing my account and starting over with an entirely new one.

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

Call in to ensure the box is on your account properly
AlexAllen

Frequent Visitor

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8 Messages

7 m ago

I cannot find a phone number anywhere.

Rustyben

Expert

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24K Messages

7 m ago


@AlexAllen wrote:

I cannot find a phone number anywhere.


800-comcast

I am not a Comcast Employee.
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AlexAllen

Frequent Visitor

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8 Messages

7 m ago

I called, they refreshed, and now ALL my services have been deactivated. It says I'm not even signed up.

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