Frequent Visitor
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11 Messages
XRE 00250
We have had this error code stuck on Tv since befor 7am now is 12:20pm
We tried rebooting system on all boxes. And same code shows.
Just tried comcast chat and they sent a refresh message to our box said it would take 20 minutes to come back from refreshing signal, 5 minutes later tv back to normal, all fixed, very strange. Same box We have had for 3.5 years.
XfinityGabriel
Official Employee
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2.2K Messages
4 years ago
Hi, @KingRams! Thank you for reaching out by our by knocking on our virtual door here at our Forums page. I am sorry to learn about this experience with that error message. I never like experiencing error messages when trying to watch my favorite show so I understand the inconvenience that this can cause Thank you for patiently waiting for a response. How are the services currently working for you today?
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user_aa836e
Visitor
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3 Messages
3 years ago
I received a box from Comcast and out of the blue it stop working. It now has error code XRE 00250. I’ve called Comcast 3 times and if you know what calling Comcast is like it’s not good. Comcast needs to get rid of the 800 number and get something more customer friendly. When I know I have to call the Comcast 800 number it makes me sick. Pretty much considering going to Direct TV or Dish Network working with Comcast is a big joke. No my problem is not resolved!
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user_4dba88
Visitor
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1 Message
3 years ago
This is ridiculous. I can't even get support by calling, as it's after-hours. Then when I try using the chat, we go around and around with no resolve. That is, if the app doesn't crash and disconnect you from the agent mid-support.
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