XRE 00250

We have had this error code stuck on Tv since befor 7am now is 12:20pm

We tried rebooting system on all boxes. And same code shows.

Just tried comcast chat and they sent a refresh message to our box said it would take 20 minutes to come back from refreshing signal, 5 minutes later tv back to normal, all fixed, very strange. Same box We have had for 3.5 years.

Responses

XfinityGabriel

Official Employee

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2.3K Messages

4 years ago

Hi, @KingRams! Thank you for reaching out by our by knocking on our virtual door here at our Forums page. I am sorry to learn about this experience with that error message. I never like experiencing error messages when trying to watch my favorite show so I understand the inconvenience that this can cause Thank you for patiently waiting for a response. How are the services currently working for you today?

user_aa836e

Visitor

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3 Messages

4 years ago

I received a box from Comcast and out of the blue it stop working. It now has error code XRE 00250. I’ve called Comcast 3 times and if you know what calling Comcast is like it’s not good. Comcast needs to get rid of the 800 number and get something more customer friendly. When I know I have to call the Comcast 800 number it makes me sick. Pretty much considering going to Direct TV or Dish Network working with Comcast is a big joke. No my problem is not resolved!

CCLysa

New Problem Solver

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617 Messages

Hi @user_aa836e

Welcome to our Forums page! I appreciate you sharing with us the feedback on our care team. We never want any of customers to feel this way. We're eager to work with you and get this error code resolved so that you can fully enjoy your services. Please know you're in the best hands! Please send me a Peer to Peer message so that I can gather some account details.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

4 years ago

Miriah01

Visitor

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3 Messages

Mine has been this way since about 6pm. Tried rebooting all boxes, system refresh from website, can't get through to chat or through the 1800 number. I pay almost $400 a month, this is ridiculous.

3 years ago

XfinityEmilyB

Official Employee

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2K Messages

Thank you for reaching out to our community forum about the error you're getting on your TV, @Miriah01. I love to relax and watch TV at the end of the day so I'd be frustrated if I was having issues. Did you know you can use the amazing My Account app to send signals to your equipment? Please log into the app, tap on the box that's giving you trouble, tap Troubleshoot, tap Continue, and you'll have the option to send a refresh signal. Please let me know if this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

user_4dba88

Visitor

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1 Message

3 years ago

This is ridiculous. I can't even get support by calling, as it's after-hours. Then when I try using the chat, we go around and around with no resolve. That is, if the app doesn't crash and disconnect you from the agent mid-support.

CCAbbie

Problem Solver

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1.4K Messages

@user_4dba88 I can understand how TV issues along with not being able to get in touch with us can be. You reached the right team, and I can help. May I confirm what error you are seeing and what troubleshooting steps you have taken so far?

I no longer work for Comcast.

3 years ago

X1

KingRams

XRE 00250

XfinityGabriel

user_aa836e

CCLysa

Miriah01

XfinityEmilyB

user_4dba88

CCAbbie

@user_4dba88 I can understand how TV issues along with not being able to get in touch with us can be. You reached the right team, and I can help. May I confirm what error you are seeing and what troubleshooting steps you have taken so far?

New to the Community?