New Poster
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6 Messages
XRA Remote Issue
I got the XRA remote about a month ago and had no issues with it until about a week later. The voice command stopped working. I pulled the batteries out and put them back in. Still not working.
I replaced the batteries and it started working again. Checked the old batteries and they measured 1.5v.
Last week the same thing happened. The voice quit working so I pulled the batts again. Same thing - not working.
I replaced the batteries again. The voice started working again. This time the batts measured 1.6v.
There is something VERY WRONG with this unit. I need another one.
BTW, these are hi quality DuraCell batts... not the junk batts.
Help?
XfinityThomasB
Official Employee
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2.4K Messages
4 hours ago
cbcX Good afternoon! Happy to help investigate the issues that are happening with the remote. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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