Kristinb617's profile

New Poster

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2 Messages

Sat, Dec 12, 2020 5:00 AM

Xr15 won't pair w/Vizio soundbar

Seems to be a common issue but I couldn't access the answers. Been through the standard set up with no luck. Pairs to tv only but when trying to pair Vizio soundbar it says unfortunately this can't be completed. Link to remote set up does not include Vizio as an option under Audio. Help please:)

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

https://www.xfinity.com/support/articles/programming-your-xfinity-remote
Substitute 992 for 991 and try manually finding the code

New Poster

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2 Messages

6 m ago

Thanks...on that link, if you choose audio, there is no option for vizio.
CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

That is correct, that’s why you were supposed to read the whole article and manually find your code by substituting 992 for 991 in the instructions. Not every device has a code, so if it doesn’t work, it doesn’t work

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