New Poster
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7 Messages
XR15 Remotes Won't Pair With 2nd and 3rd Boxes
I have 3 boxes (1 main one and 2 secondary boxes). I have 3 remotes (all XR15). When I try to pair any of the 3 remotes with the 2nd or 3rd box the 3 digit code only shows up on the main box. My TVs are on opposite ends of the house and on another floor so they are not close to each other.
I have reset them about 5 times now and the code keeps showing up on the main box. I can pair all 3 remotes with the main box, but none with the 2nd or 3rd box. I have also held the remotes right next to the 2nd and 3rd box but same thing happens.
Can someone please help?
I called customer support and they had no idea how to resolve.
Accepted Solution
2xfinAndBeyond
New Poster
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7 Messages
5 years ago
Just want to add an update to this. It must have been a bug or software issue. I tried doing it again today and it worked just fine. So if this happens to anyone else, wait a few days and try again, it might start working for you.
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Rustyben
Expert
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24.6K Messages
5 years ago
what is the model number of the two set top boxes that won't pair via rf?
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Rustyben
Expert
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24.6K Messages
5 years ago
pick one of the remotes. press and hold the A and D buttons at the same time until the remote changes color and type 9 8 1 -- the LED should flash. then do as you did before pressing the xfinity button and info button until the LED changes color. working?
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2xfinAndBeyond
New Poster
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7 Messages
5 years ago
Yes, that will work. However, if I try to pair it to use Voice commands the 3 digit code only shows up on the main box.
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2xfinAndBeyond
New Poster
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7 Messages
5 years ago
They are both Pace PXD01ANI
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Rustyben
Expert
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24.6K Messages
5 years ago
did you try getting very close to the set top box you want to pair?
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Rustyben
Expert
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24.6K Messages
5 years ago
no it works normally. the xr15 sends out an rf signal on 'zigbee' network. zigbee enabled boxes respond each with its own 3 numbers. you pair the one you want (normally). maybe the xid is bad?
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2xfinAndBeyond
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7 Messages
5 years ago
Yes, several times, with different angles. Code still shows on main box.
I'm wondering if there is some bug with Xfinity software for their secondary boxes?
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2xfinAndBeyond
New Poster
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7 Messages
5 years ago
What is the xid?
The 3 remotes work on the main box and can pair with it.
My 2 secondary boxes won't pair and the 3 digit code shows up on the main box...it's bizarre.
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2xfinAndBeyond
New Poster
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7 Messages
5 years ago
That would mean both of my secondary boxes are bad. They must be communicating with the main box since the 3 digit code keeps showing up on the DVR box.
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