marymarvin's profile
Conversation Starter
1st Kudo

Frequent Visitor


11 Messages

Thu, Aug 29, 2019 3:00 PM

XR15 Remote

We have a XR15 Remote for our X1 cablebox and we don't care for it at all. The buttons are so tiny that it's very difficult for older people to use. If we took this remote into the Comcast office, would we be able to trade it in for the XR11? It's quite a drive to go there, but it would certainly be worth it. Thank you for your time.

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Diamond Problem Solver


25.9K Messages

2 y ago

Yes, absolutely. Grab 2 so you have a spare

Official Employee


1K Messages

2 y ago

Thank you for taking the time to reach out to us here! We appreciate your feedback regarding the remote. You are more than welcome to go to a store to get a different remote. However, if it's too far of a drive for you, we're more than happy to get one sent out! Feel free to send us a PM with your first and last name to get started. 

To send a Private Message, please click our name “Comcast_Support” and click “Send a message.”

I am an Official Comcast Employee.
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