klnf5's profile

New Poster

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2 Messages

Thu, Sep 12, 2019 10:00 AM

XR15 remote voice command not working

Our remote no longer responds to voice commands.  Xfinity store gave me a new remote thinking that would solve the problem.  It was successfully paired with our tv (volume, mute, channel, etc. all functioning).  But it appears to not be 'listening' to voice commands.  Any fixes for this?

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Try rebooting the box and did you re-pair the new remote (3 digit code)

New Poster

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2 Messages

2 y ago

Perfect!  Thanks for the info.

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