sarrich's profile

New Poster

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3 Messages

Sun, Sep 8, 2019 9:00 AM

XR15 Remote not pairing with my Polk 9500BT soundbar

I am trying to program our new XR15 X1 remote with our Panasonic TV and Polk 9500BT soundbar without any success.  With 1-2 codes, I am able to get the mute to work and the Volume Down button works to Increase the volume.  The Volume Up button on the remote doesn't do anything.  I have tried every code I could find online and from the tv screen.

 

When I look at different instructions online, some reference holding a setup button, but the XR15 does not have one.

 

Thanks.

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Press Xfinity and the Mute buttons, same as setup button, press 992 and channel up until your sound bar turns off. Not every device has a compatible code

New Poster

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3 Messages

2 y ago

After entering 992 in and scrolling up, I am not sure if it is taking since the channel scrolls up with each press.  Is this normal?

Official Employee

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1K Messages

2 y ago

Yes. Were you able to get it paired? 

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