9 Messages

Tuesday, November 23rd, 2021 4:27 AM


XR15 remote issues

XR15 remote navigation buttons are impossible to click. they don't budge unless you are pressing them hard.
Is there a better remote that works with XG2v2-P Set Top box ?

Accepted Solution

Official Employee


3.6K Messages

2 years ago

Greetings, @Vaaz! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear of the experience you were having with the XR15. You might have a better change with the XR11. You should be able to stop into your local Xfinity store and swap them out. Please let us know if you have any further questions.

forum icon

New to the Community?

Start Here