Visitor
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1 Message
Xr15 remote issue
After programming remote to TCL television and then to Visio sound bar the remote will not power on television only the sound bar. Menu button seems to be only thing that works from remote for television. Sound bar volume and power works properly.
CCGina
Official Employee
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800 Messages
3 years ago
@waverunner199 Uh oh! I know it's very frustrating when the remote won't work!
It sounds like you have already attempted to pair the XR15 remote based on these instructions, correct? Are there fresh batteries in the remote? If you need it in the meantime, we also offer a real handy TV Remote app, so you aren't stuck without while we work on getting this figured out :)
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TygeRugenstein
Visitor
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4 Messages
3 years ago
I also have this same problem. I can program the XR15-UQ remote to the TCL-Roku TV (Model: 55P605-B) and it works fine. I can then program the remote to the Vizio sound bar (model S3820w-C0), which also works fine. However, the remote no longer turns the TV on or off (power button on remote turns off the sound bar, but not the TV). I have looked at numerous posting and online forums. I see this problem frequently, but no solution. HELP xfinity!
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Hayes2005c
Visitor
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1 Message
3 years ago
Any solution to this issue?
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user_0554a0
Visitor
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5 Messages
3 years ago
Xfinity forced an update on my X-1 box after I unplugged it to move some furniture. After the update, I am no longer to pair my X-11 remote with BOTH the TV and the Bose Soundbar. After pairing to the Samsung TV it asks if I want to pair to the audio, when I say yes it just gives me a box to confirm. It does not allow me to enter any codes. Even without the codes, the remote pairs to the Bose soundbar. But as soon as it does this, it loses the pairing to the TV. So...like the posters above, I am only able to pair to EITHER the Samsung TV or the Bose Soundbar, but not both. Pairing worked perfectly until today. But after trying for a couple of hours now, I have to give up. Xfinity: please fix whatever got messed up with this latest update.
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jmulcaster
Visitor
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1 Message
3 years ago
I have the exact same problem with my Samsung tv and Bose sound bar. I am able to successfully pair xfinity remote to both devices so it works perfectly…ONCE…then the pairing is lost. Seriously, xfinity needs to fix this. I shouldn’t have to pair my remote every time I use it. The Samsung remote works fine, but I must use the xfinity remote in order to reach items recorded to my cable box. FRUSTRATING.
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catistheend
Visitor
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2 Messages
3 years ago
My x15 will not pair with an LG TV. New remote does not have setup button, and on screen pairing process does not allow me to enter any codes, just stalls at a searching for codes screen.
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