Visitor
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2 Messages
XR15 remote has stopped working power on Sony Bravia
I have been using an XR15 remote with my Sony Bravia tv and Yamaha receiver with no trouble for years, but about a week ago it stopped turning off the tv. I replaced batteries and factory reset XR15 and paired it but same issue still happens. I have XR15 remotes in spare bedrooms so I tried same process on those but same problem each time. It is almost like the tv had an update and the remote has stopped communicating with Sony Bravia. Anyone else have this happen? I am using the Sony remote for power but would like to fix XR15. Thanks
Accepted Solution
CCJoshua1
Problem Solver
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567 Messages
3 years ago
Thanks for letting us know about this issue, @Mikibee. I see that @Rustyben included some instructions on how to get this working again. Have you had a chance to try these out yet?
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Rustyben
Expert
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24.6K Messages
3 years ago
An on-going intermittent issue for set top boxes causes this problem after an update. the first reboot of the set top box fails to load its file information for the remote so it is not paired and not pairable. have to unplug the set top box for 30 seconds and then plug back in. the remote that was in use before would then work if it wasn't already reset. if the remote is working with the set top box, use voice command "remote" and follow the menu to make it work normally.
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