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user_ericah
1st Topic

Visitor

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2 Messages

Sunday, January 8th, 2023 12:08 AM

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XR15 remote can't control volume

My XR15 remote stopped being able to control the volume, power, and TV input on my VIZIO tv two days ago. I have tried both a factory reset and pairing the remote multiple times. Neither have worked. I have not found any other solutions in the forums and am out of ideas. Do I need a new remote or is there a fix out there?

Question

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Updated 

2 years ago

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CCCassandra

Problem Solver

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502 Messages

2 years ago

Hi @user_ericah! I appreciate you thinking of the Xfinity Forums for help with this remote issue. I like having one remote for everything, so I understand how important it is to make sure it's working! Have you also tried replacing new batteries in the remote? Sometimes low batteries can cause remote functions to stop or work intermittently.

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user_ericah

Visitor

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2 Messages

@XfinityCassandra​ : That was one of the first fixes I tried. I have also tried with a new remote with no luck. I belive the issue may be that the IR reader on my tv is dead.

2 years ago

0

CCStephanieT

Contributor

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342 Messages

@user_ericah Gotcha! Thank you for trying. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

2 years ago

0

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