Visitor
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2 Messages
xr15 changed batteries..paired well all but power and volume
xr15 worked as it was suppose to, then we changed the batteries..paired it and voice and channels work but can't get power and volume back! I have factory reset remote, paired again, all works but power and volume still! I am at my wits end! The amount of time I have spent trying to fix a remote is ridiculous! All because it needed new batteries! HELP
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @willandtrude, thanks for reaching out for help with your XR15 remote. It sounds like the remote needs to be paid to the TV again, and we have a helpful walkthrough here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote, that will go over how to pair your remote to your TV.
If you run into any problems or have any questions, please let us know.
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willandtrude
Visitor
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2 Messages
2 years ago
I have already paired this remote multiple times! That is why it recognizes voice and changes channels! It suddenly decided now to turn on TV but will not turn off the TV and it still does not allow us to control the volume even after several pairings! All because a change in batteries. So please don't tell me to pair it, because I have obviously already completed this for other component of the remote to work.
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