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xr11 remote doesn't turn off TV with all power button after pair with receiver
The remote worked fine until a month ago. It was paired with a Sony TV and a Marantz receiver and when i hit all power button both the TV and receiver would be turned off or on. I repaired the remote and followed the menu. It first pairs to the TV and that works. Sound and all power turn off TV. Then when I pair to receiver volume works on receiver but all power only turns on and off the receiver NOT the TV. How do I fix this?
EG
Expert
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110.1K Messages
2 years ago
The concern is not "Community Center / Guidelines" help related. Thread moved here to the TV help section for assistance.
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CCJodie
Problem Solver
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1.3K Messages
2 years ago
@user_193d9b Hi there, thanks for the post. Sorry to learn about all the remote issues. Have you checked out think link to help?
https://www.xfinity.com/support/remotes/
In addition, have you tried to reset the cable box, the tv and the sound receiver?
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