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user_24ddf9
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Monday, December 6th, 2021 10:29 PM

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XR11 Remote and Sony TV

I set up the remote for my Sony TV, entered code 10810 and it worked correctly. VOLUME controlled the TV volume and TV turned the Sony off and on. I then paired the remote with my Onkyo receiver. VOLUME Switched to the Onkyo but so did TV. It no longer turned the TV off or on. 

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3 years ago

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XfinityChad2

Official Employee

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263 Messages

3 years ago

Can you try manually programming the remote?  Codes and instructions are located here-  xfinity.com/remotes 

you’ll need to reset the remote first - hold the setup button for about 3 seconds then press the A button.   That should clear the IR programming codes.   Then try programming the TV and AVR using the codes at xfinity.com/remotes

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user_24ddf9

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@XfinityChad2 Success!

Manually applying code 80810 for the Sony tv followed by 31805 for the Onkyo receiver solved the problem. Allowing the automated setup to pair with the Onkyo results in permanent failure that manually applying the Onkyo codes cannot correct. Only pairing with the Sony tv again will correct it.

Thank you for your help

3 years ago

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EG

Expert

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110.3K Messages

3 years ago

The concern is not "Community Center help" related. Thread moved here to the proper help section, for assistance. 

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XfinityChad2

Official Employee

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263 Messages

3 years ago

Did you manually enter the code for the onyko avr? 

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