U

Visitor

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1 Message

Saturday, January 15th, 2022 2:43 PM

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XR11 instead of XR15

Can I use XR11 remote control instead of XR11 

Gold Problem Solver

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8K Messages

3 years ago

If you can get an XR11, it will work fine with most Comcast boxes. Many people prefer it over the horrible XR15.

Problem Solver

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672 Messages

3 years ago

@user_5245e0 That is a great question. Yes, you can use the XR11 remote instead of your XR15 remote. 

Visitor

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1 Message

@XfinityZacharyA​ Specifically, is the XR11 compatible with the Infinity XG1A box?  The XR15 is a poor design!

Thanks

Visitor

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1 Message

Glad to hear it. How do you pair the older, usable remote to the new dvr?

Problem Solver

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828 Messages

Here is our support article on how to pair your remote to your box https://comca.st/3KqFcvH. Please let me know if <edit, spelling> you are still having issues pairing your remote. 

(edited)

I no longer work for Comcast.

Contributor

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59 Messages

Tried every suggestion. Most of the instructions here and the Android app in my cell phone are to pair a TV with the remote. Nothing work to pair the XR11 remote with the new DVR. The XR11 will power the TV, adjust  the volume and that is it. That is because it was already paired with the TV. But nothing works to use the XR11 with the new DVR X1 TV BOX.

I immensely dislike the XR15.  Who designed it? I guess  someone designed it to discourage the user to push the buttons and force them to use voice instead.

(edited)

Problem Solver

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672 Messages

@sgtjdc Here are the specific steps to pair remote models XR11, XR5 and XR2

  1. Press the Setup button on your remote until the LED at the top changes from red to green.
  2. Press the Xfinity button on the remote. The LED will begin flashing green. 
  3. Follow the instructions by entering the three-digit, on-screen pairing code.
  4. Once the on-screen pairing code is correctly entered, your remote is paired with the TV Box.

I no longer work for Comcast.

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