E

Visitor

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1 Message

Tuesday, August 30th, 2022 12:54 AM

Closed

XiOne SC (b) black screen

My XiOne is giving me a black screen. I have restarted it and re seated the HDMI cables but still nothing. It will show the welcome screen on restarts but then go back to black screen. The voice command button still shows up on screen but won’t take you anywhere. 

Expert

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24.6K Messages

3 years ago

try remote command sequence Exit Exit Exit 1080

hit exit if a menu begins. this should put you in 1080i mode. do you get a picture then?

Visitor

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1 Message

3 years ago

I also get a black screen . I use the talk key to open youtube or whatever app I want opened.

Problem Solver

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393 Messages

@user_a7da61 Thank you for letting our Xfinity Community Forums team know about this picture issue taking place even after restarting your Xi One. Were you able to follow the instructions provided by @Rustyben and is the issue still persisting at this time?

I no longer work for Comcast.

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