Regular Visitor
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4 Messages
xid-p
apologize if this has been answered somewhere but I couldn't find a solution...
Got a new xid-p box to replace my old one. the old cable adapter box had an optical port that went straight to my receiver and that's how I run audio. Trying to figure out how to get audio back. the person I called at Xfinity said just run the HDMI through your tv and it will work. It won't. Maybe I have an old setup.
Can I get a converter to run something from the new xid-p box to my receiver? My TV is built-in and so difficult to get to...
Help appreciated. Thank you!
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Accepted Solution
CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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Anon196755
Regular Visitor
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4 Messages
2 y ago
Thank you. is there a way to order an XG2 on line to replace the one they sent me?
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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Anon196755
Regular Visitor
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4 Messages
2 y ago
That would be great. I would prefer to order it online!
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ComcastMorgan
Official Employee
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2.5K Messages
2 y ago
Hi, Anon196755. I'm happy that you've gotten your questions answered already, that's great! What I can do now is step in and set you up with a self installation for the XG2 box. If we do it that way, there is a $15 shipping fee. Otherwise, it's free if you pick it up from the Comcast store. It's completely up to you though on whichever option works best for you. If you'd like me to go ahead and set you up for the shipment, please continue with sending me a private message with your name so we can get started.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!
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ComcastMorgan
Official Employee
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2.5K Messages
2 y ago
{removed duplicate post}
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ComcastMorgan
Official Employee
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2.5K Messages
2 y ago
Hi, Anon196755. After some back and forth, I ended up not hearing back from you. If you end up needing further support with this, please reply to my most recent PM. Thank you for your business and your time, take care.
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