XiD-P, customer wifi gateway, no coax

@ComcastChad2 as an official employee, please reach out to Rose at the Philippines call center and Kyle at the Valparaiso Comcast storefront and share that little piece of news. 

Interestingly, it worked fine with an xFi gateway installed. So I think you may not be completely right. 

I am sorry for any kind of confusion! If you would like me to take a closer look at what might be going on, you can feel free to send me a message directly too. 

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@Jeppedy The XiD box is not a WiFi box, it's a coax-connected box that communicates with your installed (main) DVR box.