Regular Visitor
•
1 Message
XiD-P box has died
I have a X1 DVR in the living room and a small XiD-P box in my master bedroom. The XiD-P box has suddenly stopped working, power indicator light is dark, checked all connections, plugged in to a different outlet, no change. Tried online reset, it says the box is not accessible. How do I get a replacement box?
Responses
CCAndrew
Diamond Problem Solver
•
25.9K Messages
1 y ago
0
0
ComcastAmira
Official Employee
•
2.3K Messages
1 y ago
Hello @BobF13, thanks for reaching out to our Digital Care Team through our Forums page. I'm sorry to hear that your XiD additional cable has stopped working. I know it may be inconvenient at this time not being able to swap out the box at your nearest service center, but I can absolutely get one shipped out to you. In order to do so, can you please send me a private message including the account holder's first and last name and your first and last name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
scamp2
Regular Visitor
•
1 Message
1 y ago
I need a box replaced. Can't get a way to get one sent to me. How do I do this?
0
0