BobF13's profile

Regular Visitor

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1 Message

Thu, Apr 23, 2020 6:00 PM

XiD-P box has died

I have a X1 DVR in the living room and a small XiD-P box in my master bedroom. The XiD-P box has suddenly stopped working, power indicator light is dark, checked all connections, plugged in to a different outlet, no change. Tried online reset, it says the box is not accessible. How do I get a replacement box?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

It’s been escalated up to an Official Employee to possibly send one out. Because of the pandemic that’s just about the only way. Expect a response here
ComcastAmira

Official Employee

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2.3K Messages

1 y ago

Hello @BobF13, thanks for reaching out to our Digital Care Team through our Forums page. I'm sorry to hear that your XiD additional cable has stopped working. I know it may be inconvenient at this time not being able to swap out the box at your nearest service center, but I can absolutely get one shipped out to you. In order to do so, can you please send me a private message including the account holder's first and last name and your first and last name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

I am an Official Comcast Employee.
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Regular Visitor

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1 Message

1 y ago

I need a box replaced. Can't get a way to get one sent to me. How do I do this?

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