XiD-P box = error XRE-10007 = no live tv, just black screen
Like others here we're having issues with the XiD-P box:
Like others I've seen posted here we have an x1 box (Arris model AX013ANM) plus a XiD-P box: the tv attached to the XiD-P box shows a black screen when attempting to watch live tv but works with recorded materian, on demand etc. When attempting to change channels it tells us that ll devices must be restarted, and when restarting it it constantly reports that a household update is in progress (24 hours a day???). This is the second XiD-P box as we've already swapped it out when the previous box was doing the same thing. So no change by swapping the box.
The X1 box works fine (though we did have to swap it out in the past as it wasn't playing Peacock, Prime, etc.)
I've seen other postings about this but most answers have been archived off so they're no help. I have done the usual trouble shooting (tightening cables, etc. ) to no avail and I can't count the number of restarts we've endured. On other postings I've seen mention of a MOCA - there's not one in my configuration that I'm aware of. All of this was wired by Comcast/Xfinity technicians and is pretty simple: a single cable comes into the house to a splitter which sends the signals to:
the X1 box
the XiD-P box
the cable modem
and a comcast box that's attached to an old, non-hd tv.
Please advise where I go from here. Do I need a tech to come out?