XiD-C not connecting
I have a new XiD-C box and tried installing yesterday. It loaded, but the picture was frozen and the error said it could not make an internet connection. I understand that because I don't use internet on this TV. And, I thought the MiD-C was not wifi anyway. I have unplugged everything and reinstalled, but all I get now is "Sorry, there seems to be some trouble. Tighten your cable connections and then restart your TV box." I did that 3 times yesterday, and twice again today, and still get the same response. The old box still works and I'm just about to take the new one back. How can I fix this, please?